Refund & Return Policy – Wholesale THCa Platform

At Wholesale THCa Platform, customer satisfaction is important to us. However, due to the nature of hemp-derived cannabinoid products and regulatory requirements, we must maintain strict guidelines around refunds and returns. Please review the following policy carefully before placing an order.

1. Refund Eligibility

We accept refund or replacement requests only under the following conditions:

• The product arrived damaged, defective, or incorrect due to our error.
• The item is unopened, unused, and in its original packaging.
• You report the issue within 48 hours of delivery.

Note: Because we deal with consumable products and regulatory-sensitive goods, we do not accept returns of opened items, even if unused.

2. Non-Returnable / Non-Refundable Items

The following are not eligible for return or refund:

• Opened or used products
• Perishable or consumable hemp items once the seal is broken
• Samples or promotional items
• Custom-labeled, white-labeled, or private-label products
• Wholesale bulk orders beyond the complaint window

3. Reporting Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete:

1. Take clear photos of the damaged product, packaging, and shipping label.
2. Contact our team at [Insert Email] within 48 hours of delivery.
3. Include your order number, photos, and a brief description of the issue.

We will investigate and respond within 2 business days. If approved, we may offer a replacement, store credit, or refund to your original payment method.

4. Return Process

If your return is approved:

• You must ship the product back within 7 business days of approval.
• Items must be in unopened, resaleable condition with all original packaging and documents.
• Include a copy of your invoice or RMA (Return Merchandise Authorization).

Return Address: [Insert Return Shipping Address]
You are responsible for return shipping costs unless the return is due to our error.

5. Restocking Fees

For wholesale orders, a restocking fee of 10–20% may be applied to approved returns, depending on the size and nature of the order. This fee covers labor, handling, and quality control.

6. Refund Timeline

Once we receive and inspect your return:

• Refunds will be issued within 5–10 business days via the original payment method.
• You will receive an email confirmation when your refund is processed.
• In some cases, a store credit or replacement may be offered instead of a refund.

7. Order Cancellations

Orders may be canceled before they are shipped by contacting us immediately. Once an order is in transit, it cannot be canceled or refunded unless it qualifies under the conditions above.

8. Contact Us

For any refund-related questions or to report an issue with your order, please contact:

Wholesale THCa Platform – Customer Support
Email: sales@wholesalethcaplatform.com
Business Hours: Available 24/7

Please note: By placing an order with us, you agree to this Refund Policy and acknowledge the regulatory limitations surrounding hemp-derived cannabinoid products.